Privacy policy
We, Your Ambition, are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you engage with the services we deliver or use the www.yourambition.org website. Our Privacy Notice tells you how we do this and what your rights are. Any personal data processed in line with our Privacy Notice is being done in our capacity as either a data controller or joint data controller.
We want you to be confident that your personal data will be kept Safe and Secure whilst in our care, that’s why we will always tell you what we collect and how we use it. We only share your data with our network of trusted partners.
We will never sell your personal information to third parties.
Your data is important to us, that’s why it is protected by industry best practice systems and processes, is stored securely and we are committed to maintaining the Confidentiality, Integrity and Availability of your information at all times.
Data Controller details:
Your Ambition
Registered Office: 75-77 Main Road, Hockley, Essex SS5 4RG
Company No: 1913019
Charity No: 290702
This privacy notice tells you what to expect when Your Ambition collects personal information. It applies to information we collect about
We want you to be confident that your personal data will be kept Safe and Secure whilst in our care, that’s why we will always tell you what we collect and how we use it. We only share your data with our network of trusted partners.
We will never sell your personal information to third parties.
Your data is important to us, that’s why it is protected by industry best practice systems and processes, is stored securely and we are committed to maintaining the Confidentiality, Integrity and Availability of your information at all times.
Data Controller details:
Your Ambition
Registered Office: 75-77 Main Road, Hockley, Essex SS5 4RG
Company No: 1913019
Charity No: 290702
This privacy notice tells you what to expect when Your Ambition collects personal information. It applies to information we collect about
Enquiries through our Contact Us page
Information we collect about you
How and why we use your personal data
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
- Details (and copies) of your communications and interactions with us via our Customer Care Team or otherwise, including by email, telephone (voice recordings) and post.
- Information about how you use our website, and which websites you came to our website from. For more information, please see the visitors to our website page.
- We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties including from employers or recruitment agencies.
How and why we use your personal data
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
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How we use your personal data |
Why we use your personal data |
Enquiry |
We use your personal and contact information to deal with your enquiry. |
Necessary for the legitimate interest of dealing with your enquiry. |
Verification of identity |
We may require copies of documents to verify your identity. |
Necessary for compliance with a legal or contractual obligation. |
Communicating with you |
We use the personal and contact information provided by you and copies of your communications with us to manage our relationship with you. For example:
|
Necessary for our legitimate interests (to ensure your enquiry is dealt with). Necessary to comply with a legal obligation. Necessary for our legitimate interests (to keep our records updated and to evidence our interactions). |
Staff training |
We may use copies of your communications with us (including voice recordings) in order to train our staff. |
Necessary for our legitimate interests (to ensure that we are able to provide the best service to you). |
How your information is shared
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
How long do we keep your information?
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
- Supplychain partners who are contractually linked with the delivery of our programmes on behalf of us.
- Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, legal, insurance and accounting services.
- Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
- Auditors – to audit our systems and processes for the purposes of ensuring efficiency, or regulatory or contractual compliance.
- English law enforcement agencies and third-party security companies – for the purposes of ensuring that we comply with the law and have adequate security measures in place.
How long do we keep your information?
- We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
- At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
Voice Recordings
Information we collect about you
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
- Personal and contact information when you contact us via telephone.
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
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How we use your personal data |
Why we use your personal date |
Staff training |
We may use copies of your communications with us (including voice recordings) in order to train our staff. |
Necessary for our legitimate interests (to ensure that we are able to provide the best service to you). |
How your information is shared
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
How long do we keep your information?
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
- Supplychain partner who are contractually linked with the provision of the recording services.
- Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, legal, insurance and accounting services.
- Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
- Third-party security companies – for the purposes of ensuring that we comply with the law and have adequate security measures in place.
- External auditors – to audit our systems and processes for the purposes of ensuring efficiency, or regulatory or contractual compliance.
How long do we keep your information?
- We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
- At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
Visitors to our website
Information we collect about you
How and why we use your personal data
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
- Information about how you use our website, and which websites you came to the yourambition.org website from.
- Technical information about your device or browser when you use our website, including geolocation data to determine what country you are accessing our website from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
How and why we use your personal data
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
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How we use your personal data |
Why we use your personal data |
Maintaining the website |
We use browsing history and online ID to provide a better service to you. |
Necessary for our legitimate interests (to ensure that we are able to provide the best service to you). |
Staff training |
We may use your browsing history to train our staff. |
Necessary for our legitimate interests (to ensure that we are able to provide the best service to you). |
How your information is shared
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
How long do we keep your information?
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
- Law enforcement agencies and third-party security companies – for the purposes of ensuring that we comply with the law and have adequate security measures in place.
How long do we keep your information?
- We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
- At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information
How we protect your personal data
We have put various technical and organisational measures in place to protect your personal data:
Your rights
You have the right:
Get in touch with us
If you have any questions about our Privacy Notice, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:
By post to:
Data Protection Officer
Your Ambition
77-75 Main Road,
Hockley,
Essex SS5 4RG
By email to:
[email protected]
In order to request a copy of the personal data that South East Essex Technology Centre/Your Ambition holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact the Data Protection Officer in the first instance.
We have put various technical and organisational measures in place to protect your personal data:
- We are independently certified to a number of industry recognised standards which helps us maintain the highest levels of security across our entire business.
- Our online security controls maintain confidentiality at all times.
- Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.
- As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where we do, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, and have limited control over how it is protected by that party.
- Our website and technical security controls are regularly audited by an independent auditor to ensure we maintain our security accreditations.
- Your personal data is not processed or transferred outside of the European Economic Area (EEA).
Your rights
You have the right:
- to ask us not to use your personal data for direct marketing.
- to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
- to request from us access to personal information held about you (see below);
- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
- to ask, in certain circumstances, to delete the personal data we hold about you;
- to ask, in certain circumstances, for the processing of that information to be restricted; and
- to ask, in certain circumstances, for your data to be moved to another controller.
Get in touch with us
If you have any questions about our Privacy Notice, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:
By post to:
Data Protection Officer
Your Ambition
77-75 Main Road,
Hockley,
Essex SS5 4RG
By email to:
[email protected]
In order to request a copy of the personal data that South East Essex Technology Centre/Your Ambition holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
- your full name;
- a description of the data that you are requesting, including a date range;
- a copy of your current and valid photo ID (e.g. passport photo page);
- proof of your address in the form of a photocopy of a utilities or service provider bill; and
- the date of the request.
We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact the Data Protection Officer in the first instance.
